The newest episode of the Independent Thinking Podcast has an amazing guest Mr B's Emporium who speaks with host Alexandra about customer service and retail trends.
There are few places you can escape reality better (on the high street at least) than in a bookshop. Shelves filled with history, memoirs, adventure, sadness, scandal and delight; wonder, joy, pleasure and heartbreak. Books can transport us to another time and remind us that some thoughts and feelings are as old as time itself.
Imagination is at the heart of what makes books and authors so special, of course, but what about the booksellers themselves? Well, it turns out they can be just as imaginative as the authors on their shelves. And that’s what I’ll be exploring this week with two-time-winning bookshop Mr B’s Emporium, based in Bath.
I chat to co-founder Nic about extreme customer service and why it matters, how customers respond to world events through their reading habits, why he remains an optimist about the health of the high street and whether writers can truly predict the future.
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How to choose the right music to play in your shop
Music can play a huge role in attracting people to your retail business. However with so much out there, knowing what helps drive sales, fits your brand and keeps customers shopping for longer can really help your shop be successful.
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Christmas Opening Hours Downloadable Assets
Download our free Christmas Opening Hours Poster so you can let your customers know when the best time is to visit your store during the Christmas period
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Christmas window display competition
Not only will you get to showcase your festive spirit, but you also stand a chance to win up to £250 in Bira Direct credit!
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Getting a music license for an independent shop – the details you may not know about
Quick, straightforward answers to key questions around music licensing for independent retail businesses, as well as an alternative you may not have considered…
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Are paper receipts a thing of the past? New research suggests UK customers favour digital
As shoppers become more environmentally-conscious, the high street stalwart could become a relic of the past...